Terms of service

TERMS & POLICIES

Exchange Policy: Exchanges can be made within 30 working days from the purchase date, provided the item is in its original condition with tags attached.
Refund Policy: Customers can request a refund within 4 working days of purchase if the product is in its original packaging, with all tags attached.
Invoice Requirement: An original sale invoice is required for any exchange or refund.
Product Condition: Used items are not eligible for refund, exchange, or claims.
Service Warranty: Royale Leather offers a one-month free service warranty on footwear only; after this period, repair services will incur charges.
Sales & Promotional Items: Sales or promotional items are not covered by service warranties and are not eligible for exchanges, refunds, or claims.
Accessories: Accessories are neither exchangeable nor refundable.
Claim Processing: Claim and repair requests are processed within 15 working days.
Refund Processing Time: Refunds typically require 5 to 10 working days to process.
Order Cancellation: In cases where a customer cancels an order without a valid reason after completing an online payment, a cancellation fee of 10% of the total order value will apply.
Right to Cancel: Royale Leather reserves the right to cancel orders due to factors such as out-of-stock items, pricing errors, or declined payments. Once an order has shipped, a shipping confirmation will be sent with tracking information.

For questions, complaints, or suggestions, please contact us:

📞 Phone: +92 332 7864411
📧 Email: customercare@royaleleather.com

DELIVERY TIME

Please note that deliveries may be delayed during sales, natural disasters, strikes, or extended public holidays